Webinar: Mastering Conversational AI in Customer Service: Opportunities, Risks, and Strategies

March 15, 2024
webinar on conversational ai and customer services

Customer experience (CX) is the battleground where businesses win or lose. Today’s customers expect prompt, personalized, and efficient service. But are you leveraging the latest technologies to deliver exceptional experiences?

get your ai questions answered

The key to quickly and significantly improving the customer experience is AI CX. It makes it simple for businesses to expand their top-notch pipelines, complete transactions more quickly, boost sales to current clients and deliver better AI-powered customer support. In addition to fewer marketing, sales, and customer service expenses, there is also a decreased chance of client attrition.

Customers of today prioritize CX. There will be enough resistance along the way to drive them to look for another route at any time. Without an AI CX strategy, businesses will soon fall behind their rivals. Now is the right moment to examine your customer experience more closely and consider how integrating AI into it might improve it even more.

Imagine a world where customer service is available 24/7, with basic inquiries and issue resolution handled efficiently. Conversational AI (CAI) makes this a reality. This webinar will focus on the latest advancements in AI that are transforming the future of CX.

Join our free webinar on: “Mastering Conversational AI in Customer Service: Opportunities, Risks, and Strategies hosted by Ricardo Langwieder-Gorner, Managing Partner, MEA and CX at Arthur Lawrence. It will feature thought leaders Rudy Agovic and Amer Agovic. This insightful session dives deep into the world of Conversational AI (CAI) and its potential to transform your customer service operations.

You will learn about:

  • Available cutting-edge technologies that can be used to architect CX solutions.
  • The potential benefits of these AI technologies in CX.
  • The risks and common reasons for failing to drive value from Conversation AI.
  • What the future holds for AI-driven customer experiences.

We acknowledge that while conversational AI offers immense potential, it’s crucial to address potential challenges like:

Lack of Human Touch: Overreliance on AI can lead to impersonal interactions. Complex issues or situations requiring empathy and deep understanding might necessitate the intervention of a human agent.

Bias and Discrimination: AI algorithms can inherit biases from the data they’re trained on, potentially leading to unfair treatment of certain customer groups. Mitigating bias requires careful consideration during the development and implementation stages.

Security Concerns: Data breaches pose a significant risk. Robust security measures are essential to safeguard sensitive customer information.

This free webinar is your chance to gain a comprehensive understanding of Conversational AI and its potential to alter CX. Gain valuable insights from industry leaders and discover how to leverage this powerful technology to create exceptional customer experiences that set your business apart.

Seats are limited, so register today: https://shorturl.at/giqrv

Date: March 21, 2024

Time: 10:30 AM CST

get your ai questions answered

See Also: AI vs BI: Definitions & Goals for Business



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